How we handle feedback and complaints

• We listen – we take your concerns seriously and treat you with dignity and respect.
• We act – we review what happened and work with you to resolve the issue.
• We follow up – we update you on the outcome and any improvements made.
• Privacy – your information is handled confidentially, in line with our privacy obligations.
• No negative impact – raising a concern will not affect your access to supports.

Submit feedback or a complaint

Please complete the form below. If you prefer, you can also contact us by phone or email (see the Contact Us page).